Terms & Conditions

Welcome to Oneoffto25.com by visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors.

Please read and agree to these Terms of Service carefully before accessing or using our website. Please note that any breach or violation thereof of any of the Terms will result in an immediate termination of access to this website and the use of associated services.

The purchase of goods and service on this website shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

General terms

Oneoffto25.com is a website hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Our registered and trading office address is Oneoffto25, PO Box 1545, Surrey, GU18 5QG.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. However, credit card information is always encrypted during transfer over networks.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, or any form of unsolicited materials including advertising, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. You are not permitted to tamper with any aspect of Oneoffto25’s technical systems, network, mirror or frame the website or any individual element of the site including layout and design including the logo or proprietary information. You may not create a link to any part of the Oneoffto25 website beyond the home page without express permission beforehand. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. In addition, all breaches and violations thereof will be reported to the appropriate law enforcement authority as a criminal offence for investigation and we will seek the fullest prosecution under the appropriate law.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products and services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to ensure that all product descriptions, dimensions are described as accurately as possible including the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. Please be mindful that different computer monitors may display colours differently and as such Oneoffto25 will not be held liable for this.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Please ensure that any details uploaded to this website are accurate before making a purchase so that orders can be fulfilled correctly and without delay.

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of warranties, limitation of liability and extenuating circumastances

We are not liable for any fiscal loss if the website is not operational at any time or for indirect, incidental consequential losses or losses related to profit, data, service or computer interruption nor losses related to personal or emotional injuries as related to these terms and conditions related to the inability to access or make full use of the services from this site.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall OneOffTo25, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Oneoffto25 will fulfil these written terms and conditions with the exception of unforeseen, extenuating or mitigating circumstances beyond our control such as acts of God i.e. natural disasters, national emergencies, war, fire flood or theft prevents otherwise.

Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


All prices and stock availability information are subject to change without notice. All prices are inclusive of UK VAT which shall be charged at the prevailing rate and any adjustments to this will be made in accordance with legislative requirements. 

Oneoffto25 reserves the right to refuse to process a transaction or cancel without liability at our discretion and without explanation if we feel there is just reason for doing so. However, an order will be also cancelled if an item is mispriced, out of stock, been discontinued or unavailable and if any of these apply you will not be charged and we will notify you by email as soon as possible.

Oneoffto25 only accepts the following payment methods for products and delivery i.e. Visa, MasterCard, American Express, PayPal, Diners Club International and Discover Card. By using the aforementioned payment methods, you are confirming the card belongs to you.

All sales transactions will be processed on a secure server please do not try to purchase goods with any other means beyond those stated as they will not be accepted. The card issuer will perform validation and authorisation checks and if for any reason the transaction is refused Oneoffto25 is not liable for issues related to this.

On occasions promotional codes will be made available for use on the Oneoffto25 website to be applied on the payment page during checkout. They cannot be used in conjunction with other discount offers, are limited for a period of time and limited to one transaction per customer. Please note that all existing customer terms and conditions still apply.

Delivery and packaging

All purchased items will be dispatched as soon as payment has cleared, and a postage address has been verified by email and until then will remain the property of Oneoffto25. 

When your order has been processed we will email you to verify the sale and to provide you with an approximate delivery date. Please review the email confirmation and check the details listed are correct and contact us regarding any discrepancies that need to be amended as soon as possible before your order is dispatched. 

All delivery times quoted are in working days all items will be dispatched by either Royal Mail or Parcel Force and will require a signature on delivery to the postal address as provided.  Delivery charges will be charged according to the destination, weight and size of the package.

Customers will be emailed the same day as their package has been dispatched and please use the tracking number provided to track the delivery of your order. Your package will be insured for compensation ref. loss or damage consummate to the value of the purchase. 

Oneoffto25's website is available 24 hours a day seven days a week however the trading hours are between the times as detailed below: 

Monday - Friday          09.00am - 5.00pm
Saturday                      09.00am - 12.00pm 

Week day orders placed before 3.00pm will be shipped the same day (if the product is in stock).

Week day orders placed after 3.00pm will be shipped the next day (if the product is in stock).

Orders placed on Saturday will be shipped on Monday (if the item is in stock).

Please allow between 3 - 5 working day for in stock items to arrive and between 5 - 10 working days for non-stock items to arrive. 

Oneoffto25 does not does not offer shipping for framed, glazed artworks. 

Oneoffto25 offers international shipping and the individual country rates are calculated on the payment page at the point of purchase.

Please contact us immediately if upon receipt your delivery is damaged by providing a photograph including your order details. We will arrange for the damaged item to be collected by our nominated carrier and arrange delivery of a replacement item as soon as possible.

Returns and refunds

Please enjoy your purchase and in the unlikely event that goods are damaged, or you are not completely satisfied please contact us within 24 hours of receipt if you wish to exchange or return your order. These terms will not affect your statutory rights as a consumer.

To be eligible for a refund, your item must be unused and in the same condition that you received it i.e. in its original packaging. If it is being returned it must be carefully repackaged and delivered via a traceable postal system and returned within 7 days of receipt.

A full refund of the postage price will be granted including the postage costs as per the payment method you used if the goods are faulty. To complete your return, we require a receipt or proof of purchase.

Please note that Oneoffto25 will not pay for the delivery and packaging of returned goods where you have changed your mind regarding your purchase. This is your responsibility unless the item is faulty, and collection has been officially pre-approved beforehand and the postal carrier’s details have been supplied to you. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two working days.

When it has been authorised please return your product, to: OneOffto25, PO Box 1545, Surrey, GU18 5QG.

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Refunds will be processed in GBP sterling. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Contact information

If you have questions about the our Terms of Service and or would like to give feedback regarding ways to improve our site and associated services please get in touch.